Admirals Reach Care Home

In-charge  : Mr Lal Mangalam

Phone : (01245) 266567

Address  : Ridgewell Avenue, Chelmsford, Essex, CM1 2GA

Admirals Reach, a care home accommodating up to 128 residents across four

specialized communities, underwent its first inspection using the CQC’s new assessment approach from January 24 to February 8, 2024. This comprehensive inspection included both on-site and off-site assessments to evaluate the home’s adherence to required standards in accommodation, nursing, and personal care.

CQC Rating: While the specific rating for Admirals Reach following this detailed inspection is not explicitly stated in the provided text, the feedback from residents, relatives, and staff suggests a likely positive outcome. The focus on safe, effective, caring, responsive, and well-led service areas indicates a thorough review under the CQC's new assessment criteria.

Care Quality and Resident Experience:

Residents and their relatives expressed a high level of satisfaction with the care provided at Admirals Reach. They reported feeling safe and were actively involved in their care planning, which is fundamental for ensuring person-centered care. Staff availability and responsiveness to resident needs were highlighted as strengths, with recent increases in staffing levels improving service delivery. Residents appreciated the kindness, dignity, and respect shown by the staff, who made efforts to understand individual needs and preferences. The proactive management of medication, particularly 'as required' medicines, and the focus on nutrition and hydration, reflect the home's commitment to maintaining high standards of health and safety for all residents.

Environment and Activities:

The environment at Admirals Reach is tailored to cater to various care needs, including general nursing and specialized dementia care, across its four operational communities. Each community is equipped with adapted facilities designed to support the specific requirements of its residents, promoting a sense of safety and comfort. The division into specialized areas ensures that residents receive appropriate care and support relevant to their conditions, enhancing their quality of life. The facility’s structure facilitates targeted activities and interactions, which are crucial for maintaining the mental and physical well-being of residents, particularly those with dementia, by providing engaging and suitable stimulation in a secure and familiar setting.

Safety and Health Management:

Safety and health management at Admirals Reach are prioritized, with robust systems in place to ensure the safe administration of medicines and to address any concerns swiftly. The feedback indicates effective infection control measures and a safe environment conducive to resident well-being. The staff's commitment to supporting residents in the least restrictive manner possible, while allowing maximum choice and control, underscores the home’s adherence to best practices in health management. The ongoing monitoring and responsive improvements in service quality, particularly in addressing individual health needs and managing risks, demonstrate a proactive approach to maintaining and enhancing safety standards within the home.

Leadership and Community Links:

Leadership at Admirals Reach is proactive and responsive, focusing on continuous improvement and quality assurance. The management’s effective response to concerns and their efforts to increase staffing levels reflect a commitment to enhancing care quality and resident satisfaction. Systems for monitoring service quality and making necessary improvements are well-established, ensuring that the home operates efficiently and continues to meet regulatory standards. The open communication with residents and their families, combined with a clear emphasis on person-centered care, highlights strong community links and a leadership style that values transparency and involvement, fostering trust and confidence among residents, their families, and the staff.

Conclusion: Admirals Reach demonstrates a strong commitment to providing high-quality, specialized care in a safe and responsive environment. The leadership’s focus on continuous improvement and the staff’s dedication to respecting and understanding resident needs ensure that the home remains a preferred choice for individuals requiring personalized care and support. The positive feedback from residents and relatives further attests to the effective management and care standards upheld at the facility.