Avon View

In-charge  : Mrs Inga Nedzelskiene

Phone : (01202) 485170

Address  : Loring Road, Christchurch, Dorset, BH23 2GZ

Avon View is a residential care home with a capacity for up to 81 residents, currently serving 70 people, including those living with dementia. The facility spans three floors, each equipped with essential amenities and accessible outdoor spaces. This report provides insights from the most recent inspection, highlighting the quality of care, safety measures, and overall resident experience at Avon View.

CQC Rating: While specific ratings are not provided in the summary, the details suggest that Avon View upholds a high standard of care, with effective safety protocols and a strong commitment to continuous improvement. The immediate response to issues, such as the medicine storage temperatures, indicates a proactive approach to maintaining compliance and ensuring resident safety.

Care Quality and Resident Experience:

Residents at Avon View report feeling happy and safe, attributing this to the competent and caring staff, many of whom have long tenures at the home. The staff's familiarity with residents enhances the personalized care provided, as evidenced by well-managed risk assessments and adaptations to changing needs. Residents praised the kind and affectionate nature of the staff, which significantly contributes to their quality of life. The implementation of an electronic care planning system ensures real-time updates and adaptations to care plans, reflecting a dynamic approach to meeting residents' needs and ensuring that care remains person-centered and responsive.

Environment and Activities:

Avon View provides a well-maintained and accessible environment across three floors, each featuring lounges, dining areas, and specialist bathrooms. The availability of lifts and stairs ensures that all residents, regardless of mobility level, can navigate between floors independently. The outdoor spaces, accessible via level access, offer residents opportunities to enjoy fresh air and social activities, which are crucial for mental and physical well-being. Such facilities support a high quality of life and social interaction among residents, fostering a community atmosphere that is vital for those living with dementia and other age-related conditions.

Safety and Health Management:

Avon View demonstrates robust safety and health management practices. The recent inspection highlighted an issue with medicine storage temperatures, which was promptly addressed by the management, showcasing their commitment to resident safety and compliance with health standards. Staffing levels are thoughtfully calculated based on the specific needs of residents, with ongoing evaluations to optimize care delivery. Staff are well-trained and supported in their roles, ensuring they can provide safe and effective care. The proactive and adaptive approach to risk management, coupled with continuous staff training, underpins the home’s capacity to maintain a safe and nurturing environment for all residents.

Leadership and Community Links:

The leadership at Avon View is characterized by its commitment to continuous improvement and rigorous oversight. With a management team that is both established and proactive, the facility continuously strengthens its operations and quality of care. The current manager's application to become the registered manager is indicative of a leadership that is engaged and dedicated to the home's success. Regular audits and the use of a multi-layered leadership approach ensure thorough oversight and the identification of areas for improvement. This structured management framework supports the home's goals of enhancing care quality and ensuring compliance, fostering a culture of excellence and responsiveness within the community.

Conclusion: Avon View Residential Care Home excels in providing a secure, supportive, and engaging environment for its residents. Through dedicated leadership, skilled staff, and effective use of technology in care planning, the home consistently meets the needs of its residents, particularly those living with dementia. The ongoing commitment to improvement and resident-centered care ensures that Avon View remains a reputable and trusted provider in the community.