Combe House

In-charge  : Mrs Karen Veronica McCormick

Phone : (01483) 755997

Address  : Castle Road, Horsell, Woking, Surrey, GU21 4ET

Combe House is a care home designed to accommodate up to seven individuals with learning disabilities. The latest assessment, which took place from January 31 to February 5, aimed to evaluate the home's adherence to the "Right Support, Right Care, Right Culture" (RSRCRC) principles, specifically tailored for services supporting individuals with learning disabilities and autism.

CQC Rating: The recent evaluation marks a significant improvement in Combe House’s service provision, particularly in areas previously noted for deficiencies. The home has successfully addressed prior concerns regarding person-centered care and now fully complies with the RSRCRC statutory guidance, ensuring that residents enjoy greater choice, control, and independence.

Care Quality and Resident Experience:

Residents at Combe House now experience a higher standard of care that is more aligned with their individual needs and preferences. This shift is a direct result of the service's efforts to enhance staff engagement and creativity in care delivery, fostering an environment where residents feel more understood and supported in their daily lives.

Environment and Activities:

The care home has made notable strides in encouraging resident participation in both in-house activities and community engagement. This proactive approach has not only enriched the residents’ social interactions but also promoted a sense of belonging and inclusivity, which are crucial for their overall well-being.

Safety and Health Management:

While the report does not specify current safety and health management practices, the overall improvement in service quality suggests that these aspects are likely being managed effectively, aligning with the enhanced care standards and the home’s commitment to upholding residents' dignity and rights.

Leadership and Community Links:

Leadership improvements at Combe House have played a pivotal role in the home’s transformation. The registered manager's initiative to improve communication with families and to encourage innovative support strategies has been instrumental in achieving compliance with RSRCRC guidelines. These leadership qualities have significantly contributed to the positive changes observed during the assessment.

Governance and Sustainability:

With the previous regulatory breaches resolved, Combe House demonstrates robust governance capable of sustaining the required standards of care. The shift towards a more person-centered approach indicates a sustainable model that prioritizes residents’ preferences and needs.

Conclusion: Combe House has effectively addressed previous shortcomings, resulting in a service that not only meets regulatory requirements but also significantly enhances the quality of life for its residents. The home’s alignment with RSRCRC principles exemplifies a successful turnaround, with leadership and staff commitment playing key roles in this achievement. Continued focus on resident engagement, creative support strategies, and family involvement will be vital in maintaining and potentially exceeding the current standards of care.