Dunwood Manor Nursing Home

In-charge  : Mrs Rachel Clare Smith-Harrison

Phone : (01794) 513033

Address  : Sherfield English, Romsey, Hampshire, SO51 6FD

Dunwood Manor Nursing Home is a care facility providing personal and nursing care to up to 55 older adults, including those living with dementia. Located over two floors, the home housed 38 residents at the time of the most recent inspection on December 14, 2023. The evaluation covered six key quality statements focused on aspects of safeguarding, risk management, staffing, needs assessment, health support, and governance.

CQC Rating: The inspection results affirmed that Dunwood Manor Nursing Home generally provides a high standard of care, meeting the necessary requirements across multiple quality statements. While the home effectively ensures the safety and well-being of its residents, minor issues were noted in the systems used to monitor service quality, particularly in accurately documenting care practices such as repositioning.

Care Quality and Resident Experience:

Residents and their relatives expressed a strong sense of safety and satisfaction with the care provided. They highlighted the adequacy of staffing and the competence of staff members in meeting their needs. However, there were some concerns about the consistency of care provided by agency staff, suggesting a potential area for improvement in training and oversight.

Environment and Activities:

Although specific details about the environment and activities were not highlighted in the summary, the overall positive feedback from residents about their living experience suggests that the home is comfortable and likely offers activities and amenities that contribute to a good quality of life.

Safety and Health Management:

Staff at Dunwood Manor are well-trained in safeguarding adults and understand the risks associated with each resident's care. They are equipped to identify, prevent, and report any incidents of abuse. The home has adequate staffing levels with suitably skilled personnel, ensuring that residents' care needs are effectively met.

Leadership and Community Links:

The home's governance systems are designed to monitor and improve the quality of service provided. However, the inspection identified some shortcomings in these systems, particularly in tracking and documenting specific care activities like repositioning, which is crucial for residents at risk of pressure sores. This indicates a need for tighter management controls and perhaps enhanced training for staff to ensure all procedures are followed correctly.

Governance and Sustainability:

While the overall governance structure at Dunwood Manor is sound, the identified gaps in monitoring suggest that the existing quality assurance processes could be more robust. Addressing these gaps will be critical in maintaining high standards of care and ensuring that all operational aspects are consistently monitored and improved. 

Conclusion: Dunwood Manor Nursing Home offers a safe and caring environment for its residents, with a well-trained staff capable of addressing the complex needs of older adults and those living with dementia. To build on its strengths and address identified weaknesses, the home should focus on enhancing its quality assurance systems and ensuring consistent training for all staff, including those hired through agencies. By doing so, Dunwood Manor can continue to provide its residents with high-quality care and support, ensuring their well-being and satisfaction.