Oban House Residential Care Home

In-charge  : Miss Emma Mary Ellis

Phone : (01243) 863564

Address  : 9-11, Victoria Drive, Bognor Regis, West Sussex, PO21 2RH

Oban House Residential Care Home provides care and support to older individuals and those living with dementia, offering a comprehensive package of accommodation and personal care. The home can accommodate up to 30 residents, though only 19 were present during the latest assessment period, which ran from January 4 to January 31, 2024. Significant improvements have been noted since the last inspection, where the service was previously rated as inadequate.

Ratings Summary: Oban House has shown considerable progress in addressing previous deficiencies, resulting in a new overall rating of 'good.' Enhancements in staff recruitment, risk management, and overall governance have markedly improved the safety and quality of care provided.

Care Quality and Resident Experience:

Residents at Oban House express a strong sense of safety and belonging, attributing this to the attentive and familial nature of the staff. The improvements in staffing and care management have significantly enhanced residents' quality of life, allowing them more independence and involvement in their care plans. Regular reviews of care plans, with active involvement from both residents and relatives, ensure that care remains personalized and responsive. The feedback from residents and their families highlights a community where staff are not only responsive but deeply caring, creating an environment that supports both the physical and emotional well-being of its residents.

Environment and Activities:

Oban House provides a safe and adapted environment conducive to the needs of its residents. The care home facilitates independence while ensuring support is readily available, creating a balance that respects residents' desires to participate in their care. Accessibility to external professionals like GPs enhances the comprehensive support system, ensuring health needs are promptly and effectively addressed. The environment at Oban House, described by residents as equipped with everything they need, contributes to a sense of security and contentment, reinforcing the home's commitment to providing a supportive and enabling living space for its residents.

Safety and Health Management:

The significant improvements in managing risks to both people and the environment at Oban House mark a pivotal change from the previous rating of inadequate. Effective recruitment practices and enhanced governance protocols have established a safer operating framework, significantly reducing the likelihood of accidents and incidents. The thorough recording and investigation of incidents further exemplify the home's commitment to continuous improvement in safety practices. These measures not only ensure compliance with health and safety regulations but also build trust among residents and their families, demonstrating that the home prioritizes the well-being and security of its residents above all.

Leadership and Community Links:

The leadership at Oban House has effectively turned around the service by instituting a culture of safety, accountability, and continuous improvement. The engagement with residents and their families in care planning and risk management reflects a transparent and inclusive approach to leadership. Collaborations with local healthcare providers, such as GPs, ensure that residents receive holistic care. The leadership’s responsiveness to feedback and their proactive stance on involving residents in their care decisions have been crucial in re-establishing the home's reputation and ensuring that it meets the diverse needs of its residents while adhering to high standards of care and governance.

Conclusion: Oban House Residential Care Home has successfully addressed previous challenges, transforming into a facility that provides high-quality, safe, and person-centered care. The enhancements in safety, governance, and resident engagement have not only rectified past shortcomings but also set a foundation for sustained excellence in care delivery. The home's current 'good' rating reflects its commitment to continuous improvement and its dedication to the well-being and satisfaction of its residents.