Roman Wharf Care Home

In-charge  : Mrs Susan Garnett

Phone : (01522) 524808

Address  : 1 Roman Wharf, Lincoln, LN1 1SR

Roman Wharf Care Home, operated by Carecall Services Limited, is a residential care facility located in Lincoln, providing personal and nursing care to up to 50 people. During the latest inspection, which included visits on July 25 and 26, 2023, the facility housed 18 residents. This report assesses the home's performance across various care standards following significant improvements since previous evaluations.

Ratings Summary: Roman Wharf Care Home received an overall rating of 'Good' across most of the evaluated areas, including safety, effectiveness, care, and responsiveness. However, leadership was rated as 'Requires Improvement'. This mixed assessment highlights significant progress in many areas while identifying ongoing challenges in leadership and management stability.

Care Quality and Resident Experience:

Residents and their families reported feeling safe and well-cared-for at Roman Wharf Care Home. The care provided is described as respectful and dignified, with staff showing a deep understanding of individual needs and preferences. Residents appreciate the variety and quality of food, and their nutritional needs are well-managed with staff support.

Environment and Activities:

The environment at Roman Wharf is maintained to high standards with ongoing refurbishment plans to ensure the facility meets the needs of its residents. The care home offers a variety of activities that cater to the interests and needs of its residents, helping to alleviate feelings of isolation and boredom.

Safety and Health Management:

The inspection noted substantial improvements in managing environmental and personal risks to safety, including enhanced measures to prevent falls and better management of medicines. Effective infection prevention and control processes are in place, contributing to a safe living environment.

Leadership and Community Links:

Despite improvements in care quality and safety, leadership at Roman Wharf Care Home still requires improvement. The absence of a permanent registered manager is a concern, though the current managerial staff have made notable strides in improving the service's operations. The management team is visible and proactive, engaging well with residents and staff to foster a positive and inclusive atmosphere.

Governance and Sustainability:

The home has implemented effective quality assurance systems that have led to visible improvements in care and service delivery. These systems need to be sustained over a longer period to fully assess their impact, particularly as the home's capacity utilization increases.

Conclusion: Roman Wharf Care Home has shown commendable progress from a previous rating of 'Inadequate' to 'Good' in most areas, reflecting significant efforts by the staff and management to enhance care quality and resident safety. While the leadership aspect still requires further improvement, the overall positive direction indicates a promising trajectory for future assessments. Continuing to develop stable and effective management will be crucial for sustaining improvements and ensuring high-quality, person-centered care.