Southampton Manor Care Home

In-charge  : Mrs Kim Marie Harding

Phone : (023) 8070 6050

Address  : 111 Burgess Road, Southampton, Hampshire, SO16 7AG

Southampton Manor Care Home, a facility registered to provide nursing care, was recently assessed to determine its compliance with care standards. The assessment, carried out between November 27, 2023, and January 4, 2024, focused on various critical areas, including safe and effective staffing, medicines optimization, and safeguarding. This report outlines the findings from this comprehensive evaluation.

Ratings Summary: While the specific rating outcome of this latest assessment is not detailed in the text provided, the feedback and descriptions suggest that Southampton Manor generally upholds a standard likely aligning with a 'Good' performance, particularly in terms of staff responsiveness and the management of care-related risks.

Care Quality and Resident Experience:

Residents of Southampton Manor reported positive experiences with the caring and considerate nature of the staff, who also respected their independence and choice in daily activities. However, issues arose due to an increase in occupancy, affecting the staff's ability to respond quickly to call bells. This highlights a need for improved staff capacity or efficiency. The residents felt involved in their care decisions, an essential aspect of person-centered care. Despite the delays in assistance, the measures in place to ensure the safety and efficacy of medicine management, along with comprehensive risk assessments and safeguards against abuse, reflect the home’s dedication to maintaining high standards of care and resident safety.

Environment and Activities:

The environment at Southampton Manor supports the residents' desire for independence and choice, crucial for enhancing their quality of life. The assessment did not provide specific details about the activities offered, but the emphasis on independence suggests that residents have opportunities to engage in meaningful activities tailored to their interests and capabilities. The recent growth in occupancy implies that the facility may need to adapt its environment and activity scheduling to maintain or improve resident satisfaction and engagement, ensuring that all residents continue to benefit from a stimulating and supportive living environment.

Safety and Health Management:

Southampton Manor has implemented effective processes for safeguarding and medicine management, crucial for resident safety. The assessment identified some areas for improvement in medicine guidance, with ongoing efforts to enhance these protocols through collaboration with the dispensing pharmacy. Staff's understanding of individual care needs and proactive risk management strategies contribute to a secure environment, minimizing the potential for harm. These practices, along with regular assessments using recognized tools, ensure that care remains effective and responsive to changes in residents' needs. The facility's commitment to addressing safeguarding concerns promptly further underscores its robust approach to health management and resident protection.

Leadership and Community Links:

The leadership at Southampton Manor appears proactive in addressing the challenges posed by increased occupancy, actively working to resolve issues related to staffing and response times. This indicates a management team that is responsive to both staff and resident needs, essential for maintaining a high standard of care. The ongoing updates to medicine management guidance reflect a leadership committed to continual improvement and compliance with health care regulations. Furthermore, the adjustments made for residents with diverse equality characteristics demonstrate an inclusive approach, ensuring that all residents receive care that respects their personal and cultural needs.

Conclusion: Southampton Manor Care Home demonstrates a strong commitment to providing high-quality, personalized care, despite some challenges related to its expanding occupancy. The management’s ongoing efforts to improve staffing efficiency and medicine management protocols are commendable, aiming to enhance overall resident satisfaction and safety. The care home's proactive and inclusive approach in its operations ensures that it remains a safe and supportive environment for its residents.